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We offer free shipping for all domestic orders for orders over $40 (U.S. only). For rush delivery, we offer FedEx Express delivery for $5.
We accept returns within 60 days of the original purchase date. We can refund your order in full or offer you store credit. To be eligible for a return, your item must be unused and in the same condition that you received it. Gift cards are non-returnable.
To begin your return, you will need your order number and the email, phone, or zip code. Take that information here, and follow the steps as prompted. If you have any issues along the way, please email info@31bits.com for assistance - we are happy to help!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and processed your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
If you haven’t received a refund within 10 days of sending back the product, first check to see if you received a refund notification from 31 Bits. If you have, double check your bank account and make sure it hasn't appeared yet.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@31bits.com. Please note that there may be some delays in processing refunds due to the evolving COVID-19 situation.
Sale items marked "Final Sale" may not be returned or refunded.
If the item was marked as a gift when purchased and shipped directly to you, you may return the item within 30 days of purchase. You will receive a gift card via email for the value that the item is marked at the time of your return. If you'd like to return a gift, please reach out to us info@31bits.com and we'll get that return started for you.